Call Masking

Call Masking lets two parties speak by phone without exposing their real numbers. Routee routes the call through a virtual number and uses the Voice Conversations API to bridge the parties — common in ride-sharing, marketplaces, and on-demand services.

How it works

sequenceDiagram
  participant A as Client A
  participant V as Virtual number
  participant S as Your server
  participant B as Recipient B
  A->>V: Inbound call
  V->>S: POST dialplan URL
  S->>V: Return dialplan with DIAL
  V->>B: Bridged outbound call
  Note over A,B: Both parties keep their numbers private

When to use it

• Privacy — keep driver/rider or buyer/seller numbers private
• Security — reduce harassment and off-platform contact
• Compliance — limit PII exposure in two-sided marketplaces

Prerequisites

Implementation path

1. Rent a virtual number and configure Dialplan URL + Inbound Voice Callback URL on the number.
2. On inbound call, your server returns a dialplan that DIALs the second party from the virtual number.
3. Track both legs via messageId and tie them with conversationTrackingId.

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Step-by-step tutorial

Build call masking with Conversation API — full ride-sharing-style scenario with sample payloads.

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Related

Click-to-Call example · Voice Conversations · Receive inbound voice calls