In the following matrix we present the Failover Service statuses.
The status for the Failover Service in general, is dependable to the statuses of the services selected when creating the communication flow.
There are 3 statuses for the Failover Service
The status "InProgress" is the status we get when the Failover message is being sent. This status is the one you get until the status of one of the selected channels gets a value. When this happens, the status for the Failover message will either be "Succeeded" or "Failed".
If for example we select to send a Viber message and it is not delivered but the failover option of SMS is delivered, then the Failover message will again have the status "Succeeded".
More than that if we select to send a Failover message using the Viber and SMS chanels then, in case the Viber message is delivered the Failover message will also have the status "Succeeded".
On the other hand, if the Viber message and the SMS is not delivered, the Failover message will have the status "Failed".
Routee gives you the capability to get a detailed status in case the status of the Failover message is "Failed", you get this with the parameter "statusCode". "statusCode" can take the values 0, 1, 2, 3 depending of each reason. In the below matrix you can see the detailed description for each "statusCode":
|0||Server error, in this case you should check again your authentication flow|
|1||Insufficient balance, this can easily be resolved with topping up your account|
|2||No next step, meaning that during creation of the Failover sequence there was not a next step selected|
|3||Not failover triggered, more specifically if the status that will ignite the next channel in the communication sequence is not one of the statuses mentioned above|
You can find detailed information for each of the Viber Service statuses below
|Viber Message Status||Description|
|DELIVERED||Viber Message was successfully delivered.|
|UNDELIVERED||Viber Message cannot be delivered.|
|EXPIRED||Viber Message expired, i.e., the message could not be delivered within the specified time span.|
|FAILED||Viber Message failed, i.e., the message could not be accepted by our platform.|
You can find detailed information for each of the SMS statuses below
|Delivered||The SMS was sent and it was delivered to its recipient.|
|Undelivered||Routee has received a delivery receipt indicating that the message was not delivered. This can happen for a number of reasons including carrier content filtering, availability of the destination handset, etc.|
|Failed||The SMS was not sent because Routee was unable to process it.|
You can find detailed information for each of the Voice statuses below
|Voice Message Status||Description|
|Completed||The Voice message was delivered to its recipient and answered.|
|Busy||The Voice message was delivered to its recipient. The destination number was busy and the Voice message was not answered.|
|NoAnswer||The Voice message was delivered to its recipient. The destination rejected the voice call and the message was not answered.|
|Failed||The Voice message could not be sent due to an internal error.|
|Unsent||The Voice message could not be initiated due to insufficient balance.|
|Terminated||The voice message terminated due to insufficient balance.|
Updated over 2 years ago