Voice Messaging Statuses
Voice message and campaign lifecycle statuses with delivery outcomes.
Every voice message and campaign has its own lifecycle. Routee reports progress as statuses — delivered via callbacks or when you poll tracking endpoints.
Voice message lifecycle
Unknown → Queued → Initiated → Ringing → InProgress → Completed· final | Busy· final | NoAnswer· final | Failed· final | Unsent· final | Terminated· final
| Status | Description |
|---|---|
| Queued | The API request was successful. The voice message is queued and ready to be sent for processing. |
| Initiated | The voice message is being processed and prepared for delivery to the upstream carrier. |
| Ringing | The voice message was sent by the carrier and the destination is ringing. |
| InProgress | The recipient answered and the call is in progress. |
| Completed· final | The voice message was delivered and answered. |
| Busy· final | The destination was busy and the call was not answered. |
| NoAnswer· final | The destination rejected the call and the message was not answered. |
| Failed· final | The voice message could not be sent due to an internal error. |
| Unknown | The voice message could not be sent due to an unknown network or carrier error. |
| Unsent· final | The voice message could not be initiated due to insufficient balance. |
| Terminated· final | The voice message terminated due to insufficient balance. |
Voice campaign lifecycle
Scheduled → Queued → Running → Sent → Finished· final | Failed· final
| Status | Description |
|---|---|
| Scheduled | The campaign is scheduled to run in the future. |
| Queued | The campaign is queued and individual voice messages are about to be sent. |
| Running | The campaign is running. Routee is sending all individual voice messages. |
| Sent | All individual messages were sent. Routee is waiting for each message's final status. |
| Finished· final | Routee has received the final status for every individual voice message. |
| Failed· final | Routee was unable to process the campaign (or part of it). |
Campaign status vs message status
A voice campaign has its own lifecycle, but each voice message it creates also has its own message status lifecycle described above.
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Updated 13 days ago