Whatsapp Messaging Statuses

Routee provides a detailed status for every Whatsapp Message sent through the Routee Whatsapp API. Below there is a table with the available Whatsapp Statuses and the description.

Whatsapp Message Statuses:

Whatsapp Message Status

Description

MoMessage

Message received by us and relayed to your system.

MessageStatus::accepted

Notifications for accepted messages.

MessageStatus::delivered

Notifications for delivered messages.

MessageStatus::seen

Notifications for seen messages.

MessageStatus::failed

Notifications for failed messages.

MessageStatus::channelFailed

Notifications for channel failures.

MessageStatus::deleted

Notifications for deleted messages.

MessageStatus::unknown

Notifications for unknown status.

Setup your webhooks and start receiving the events above for better control and automated responses.

Examples payloads are:

{
    "messageId": "a1d48024-e1c3-42a9-8232-16b19ce765b6",
    "channel": "whatsapp",
    "event": "MessageStatus::seen",
    "deliveryChannel": "whatsapp",
    "status": "seen",
    "timestamp": "2021-01-14T07:40:55.050Z",
    "details": {
        "from": "301234567891"
    },
    "from": " 301234567891 "
}
{
    "messageId": "a1d48024-e1c3-42a9-8232-16b19ce765b6",
    "channel": "whatsapp",
    "event": "MessageStatus::delivered",
    "deliveryChannel": "whatsapp",
    "status": "delivered",
    "timestamp": "2021-01-14T07:40:55Z",
    "details": {
        "from": " 301234567891 "
    },
    "from": " 301234567891 "
}
{
    "messageId": "a1d48024-e1c3-42a9-8232-16b19ce765b6",
    "channel": "whatsapp",
    "event": "MessageStatus::accepted",
    "deliveryChannel": "whatsapp",
    "status": "accepted",
    "timestamp": "2021-01-14T07:40:53.682474Z"
}