Routee provides a detailed status for every Viber Message sent through the Web Platform and Routee Viber API. Below there is a table with the available Viber Statuses and the description.
Viber Message Status
Viber Message was successfully delivered.
Viber Message cannot be delivered.
Viber Message expired, i.e., the message could not be delivered within the specified time span.
Viber Message failed, i.e., the message could not be accepted by our platform.
Viber Message could not be delivered. We are in the process of resending.
Viber Message could not be sent due to insufficient balance.
Viber Message was successfully delivered and read by the recipient.
Routee provides a response parameter for detailed status, so that you know the reason of Undelivered or Expired Viber Messages.
Not Viber User
The recipient is not a Viber user.
Message could not be delivered because the recipient has opted out.
Destination network error. Generic failure.
Viber rejected the message due to incorrect parameters
A network node en route or inside of the destination operator did not respond or did not respond in time.
The receiver handset is not able to receive Viber messages
The TTL of the message has expired. The message could not be delivered.
Updated about 3 years ago