Retrieving Conversation Tracking
On demand conversation information tracking
It is possible for the user to retrieve information regarding the parameters and content of a particular conversation (see conversation tracking) by providing the conversation tracking Id. Such information include: the direction of the conversation (whether it is inbound or outbound), the initiator and recipient of the conversation, the combination of action verbs comprising the dial plan, the number of times an action (defined by an action verb) was repeated, the URL of the wav file containing the audio, or the text of the voice message to be reproduced, the language and gender of the voice messages, the maximum duration of the dial and dial plan.
A list of conversation tracking parameters is provided below:
| KEY | DESCRIPTION |
|---|---|
| trackingId | The id of the conversation. |
| direction | The direction of conversation (inbound or outbound) |
| from | The sender Id of the conversation |
| to | The first recipient. |
| dialPlans | A combination of action verbs to be executed |
| dialPlans.verbs | The verbs of dialPlan. |
| dialPlans.verbs.type | The type of verb. |
| dialPlans.verbs.bargeIn | If the value is true then all the collected tones, including the tone that interrupted the current execution, are sent to the eventUrl. The default value is false. |
| dialPlans.verbs.repeat | Declare the number of verb's repetition. |
| dialPlans.verbs.fileURL | The url of wav file. |
| dialPlans.verbs.message.language | The language of the voice message to be played. |
| dialPlans.verbs.message.gender | The gender of the voice message to be played. VALUES: "male", "female" |
| dialPlans.verbs.message.text | The text of the voice message to be played. |
| dialPlans.verbs.maxDuration | Declare the maximum duration of dial. |
| dialPlans.verbs.from | The sender Id of dial. |
| dialPlans.verbs.to | The recipient of dial. |
| dialPlans.verbs.eventUrl | The url that the collected tones will be sent. |
| dialPlans.verbs.maxDigits | The maximum collected digits. The default value is 30. |
| dialPlans.verbs.submitOnHash | If the value is true the collected tones are sent to the eventUrl after pressing #. The default value is false. |
| dialPlans.maxDuration | Declare the maximum duration of dialPlan. |
Updated over 6 years ago