Campaign Troubleshooting
Fix common Waymore campaign errors — senders, audience, balance, templates, and uploads.
Common campaign errors and how to resolve them.
No sender configured
Cause: The channel has no approved sender ID.
Fix: Go to Settings → Channels, configure the sender for SMS, Email, Viber, or WhatsApp, then retry.
Audience size is 0
Cause: Empty group, failed import, or segment conditions match nobody.
Fix: Verify the group/segment, re-upload with valid rows, include country codes on mobiles, and relax segment filters.
Insufficient balance
Cause: Wallet credits exhausted for the selected channel.
Fix: Open Wallet, add credits, return to the campaign and send again.
Invalid schedule time
Cause: Past date/time or timezone mismatch.
Fix: Select a future time and refresh the page to confirm timezone.
Template rejected or pending
Cause: WhatsApp/Viber/Email template not yet approved.
Fix: Check template status under Campaign Templates — edit and resubmit if rejected.
Message missing for channel
Cause: Multi-channel campaign with content for only one channel.
Fix: Return to Message Setup, select or create content for each selected channel.
File upload issues
Cause: Wrong format, bad columns, or invalid phone/email formatting.
Fix: Download the upload template, match required columns, remove empty rows, re-upload via Add → Match → Inspect → Assign.
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