Viber & Failover
Reach customers on Viber with SMS fallback, send transactional Viber messages, and use multi-channel Failover to maximize delivery rates.
When a message can't be delivered on the primary channel, Failover automatically retries on a secondary channel (e.g. Viber → SMS). These tutorials cover Viber campaigns, transactional Viber OTP, and both promotional and transactional failover patterns.
Topics covered
- Viber campaigns — promotional messages with optional SMS fallback
- Transactional Viber — OTP and notification messages on Viber
- Failover messaging — multi-channel delivery with automatic channel switching
- Transactional failover — failover for time-sensitive transactional messages
Tutorials in this section
| Tutorial | What it covers |
|---|---|
| Viber Campaign with Fallback SMS | Send on Viber, fall back to SMS if undeliverable |
| Viber transactional messaging | Quick guide to transactional Viber OTP |
| Send a Failover message | Multi-channel promotional failover |
| Send a transactional Failover message | Failover for transactional/OTP messages |
Updated 5 days ago